2008 Examples Journey mapping Surveys 
JustCall
MAY 14, 2020
Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For example, conduct webinars to highlight which particular features are currently more in demand. For example, a user shows more interest in SMS related services in the demo. It also activates the new users.
JustCall
MAY 14, 2020
Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For example, conduct webinars to highlight which particular features are currently more in demand. For example, a user shows more interest in SMS related services in the demo. It also activates the new users.
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ClearAction
MAY 28, 2015
Another example of micro response to customers: when a customer complains on Twitter, it apologizes and tweets out the happy news to counteract the bad press caused on social media. Q: So are customer surveys just a waste of time then? Q: Can companies turn their customer experience reputation around? A: Absolutely. A: Yes and no.
Netomi
JANUARY 5, 2022
LinkedIn: Annette Franz, CCXP – Founder and CEO – CX Journey Inc. Our favorite content from Annette : Unified CX: Real World Examples. In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. Arie Goldshlager.
ClearAction
AUGUST 21, 2016
Another example of micro response to customers: when a customer complains on Twitter, it apologizes and tweets out the happy news to counteract the bad press caused on social media. Q: So are customer surveys just a waste of time then? Again it’s about the brand, not the customer. A: Absolutely. What do you see ahead for 2015?
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