2008 Customer Service Metrics Scripts 
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Think about it. Or recommend them to your friends and family?
Fonolo
NOVEMBER 17, 2020
That includes our experience as customers. Modern consumers are no longer willing to accept poor customer service. More than 80% of customers now say the experience a company provides is as important as its products. . More than two-thirds of service providers will move their contact centers to the cloud in 2020.
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Callminer
JANUARY 18, 2021
Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. These shortcomings do affect the service quality. “A
AWS Machine Learning
APRIL 18, 2023
Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. For details, see the example notebook.
AWS Machine Learning
APRIL 18, 2023
Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. For details, see the example notebook.
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