Fonolo

JULY 10, 2019

Customers came to MEC stores to buy the best hiking, rock climbing, and back-woods skiing gear. Back in 2008, then CEO David Labistour looked at the tea leaves and saw that “the times they were a-changin.’” How can your call center improve customer interactions during the most important time of year for consumers’ healthcare choices?

Healthcare 103

Healthcare Call Center Engineering Self service 103

Sykes

JUNE 21, 2017

In the healthcare world, there is a paradigm shift toward a value-based system that places the patient at the center of all healthcare decisions. According to a Deloitte-HCHAPS study, “hospitals with ‘excellent’ Hospital Consumer Assessment of Healthcare Providers and Systems patient ratings between 2008 and 2014 had a net margin of 4.7

Healthcare 40

Healthcare Call Center Surveys Analytics 40

Kayako

OCTOBER 29, 2015

In this post, I’ll walk you through the recent history of customer service, showing you why some companies have chosen to outsource their support teams, (not to be confused with offshoring which is when the work is done overseas but still remains part of the business), and others prefer to keep them in house.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

SmartKarrot

JANUARY 18, 2022

Indian SaaS enterprises deal with a wide variety of clients across finance, education, healthcare, and wellness. The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Zoho is committed to offering outstanding customer service.

SaaS 11

SaaS Finance CRM Analytics 11