CSM Practice
JULY 6, 2020
To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.
CSM Practice
JULY 6, 2020
To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.
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Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. He authored the Customer Success book for Wiley!
The Petrova Experience
FEBRUARY 9, 2023
Across industries, we are seeing what we witnessed during the Financial Crisis of 2008. Upskilling leaders so they know when and how to engage IT most effectively is an opportunity for the entire organization to implement customer-centricity at the right time, in the right way. I will never forget the words of a Fortune 300 CFO.
SmartKarrot
MAY 11, 2021
Izosimov in 2008 for an article in Harvard Business Review, hypergrowth means ‘the steep part of the S-curve that young industries experience that sets them from losers.’. Customer Centricity. Another aspect or strategy that drives hypergrowth is customer centricity. Why Is It Critical for Long-Term SaaS Growth?
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