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CodeBroker Introduces “CS Resolve” for Customer Service Appeasement

CSM Magazine

Easily embed within your existing contact center software. Founded in 2008, CodeBroker mobile marketing solutions are used by the world’s most recognizable brands and retailers to drive customer acquisition, retention, and loyalty. CS Resolve Benefits: Resolve customer conflicts with instant appeasement.

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385 and 801 Area Codes: Salt Lake City, Utah Local Phone Numbers

JustCall

The 385 country code is an overlay area code that covers the same area as the 801 area code, and it went into effect on June 1, 2008. And, on the other hand, the 385 area code is an overlay from the numbering plan of 2008. Continue reading to know more about the Salt Lake City, Utah area codes. What Area Codes are 385 and 801? .

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Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it

SharpenCX

From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. The post Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it appeared first on Sharpen Contact Center Software.

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Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it

SharpenCX

From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. The post Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it appeared first on Sharpen Contact Center Software.

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Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition

SharpenCX

In her book The Leader as a Mensch: Become the Kind of Person Others Want to Follow , Bruna Martinuzzi describes a 2008 study conducted by the Economist Intelligence Unit. And you, as the leader, must head the charge by having a positive attitude and a calming, organized presence when things take a turn. Flexibility comes with experience.