SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. And, gather context from customer conversations and metrics, and share them with your team. Shift focus from metrics to outcomes. Metrics are important because they impact customer outcomes.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. And, gather context from customer conversations and metrics, and share them with your team. Shift focus from metrics to outcomes. . Metrics are important because they impact customer outcomes.
SharpenCX
FEBRUARY 4, 2020
In her book The Leader as a Mensch: Become the Kind of Person Others Want to Follow , Bruna Martinuzzi describes a 2008 study conducted by the Economist Intelligence Unit. Your list of call center manager responsibilities is long. You can’t only focus on one aspect of your job, or your call center would fall apart.
Expert insights. Personalized for you.
67 
Let's personalize your content