Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. But the truth is, if your average handle time was high or if your customer waited on hold too long, but they left the conversation happy, what does it matter?
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