article thumbnail

385 and 801 Area Codes: Salt Lake City, Utah Local Phone Numbers

JustCall

The 385 country code is an overlay area code that covers the same area as the 801 area code, and it went into effect on June 1, 2008. And, on the other hand, the 385 area code is an overlay from the numbering plan of 2008. Robust Contact Center Features. What Area Codes are 385 and 801? . Mask Calls.

voip 52
article thumbnail

Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it

SharpenCX

From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Yet, 74% of contact center agents are still at risk for burnout. Think about the goals you need to accomplish in your contact center, first. What’s your team’s mission?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it

SharpenCX

From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Yet, 74% of contact center agents are still at risk for burnout. Think about the goals you need to accomplish in your contact center, first. What’s your team’s mission?

article thumbnail

Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition

SharpenCX

As a manager of a contact center, your role is essential to the care of your customer base. You’ve got a list of call center manager responsibilities that can feel overwhelming. I’m sure things don’t always go as planned in your contact center. So, where do you fit in? You’re working under immense pressure.

article thumbnail

CodeBroker Introduces “CS Resolve” for Customer Service Appeasement

CSM Magazine

Easily embed within your existing contact center software. Founded in 2008, CodeBroker mobile marketing solutions are used by the world’s most recognizable brands and retailers to drive customer acquisition, retention, and loyalty. CS Resolve Benefits: Resolve customer conflicts with instant appeasement.