SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10

Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. Which meant that someone from Kansas could call a U.S company and speak with a call center agent in Bangalore. Offshoring thus emerged as a way for contact centers to reduce labor expense.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. Customer Service Leaders: Nick Mehta.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98