Remove 2008 Remove Best practices Remove Gamification Remove Wait times
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Contact Center Trends 2021: The CX Watershed

Fonolo

Nobody escaped the long lines and endless waiting times. Storyline: Gamification. Why Gamification Matters. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points. ’ It was everyone’s problem.

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Improving Sales & Support Initiatives in the Financial Services Industry

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Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Consider using distributed teams so you have sales experts in various geographical areas (may also give you coverage in additional time zones). Scale your call center to minimize wait times.

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