ShepHyken

NOVEMBER 29, 2016

Nate Spears co-founded ClearSource , a provider of outsourced business services. Prior to founding ClearSource, Nate managed customer service teams for both American Express and BMW Bank, which instilled in him a passion for the customer experience.

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outsourcing Banking Customer Support Customer Service 318

Kayako

OCTOBER 29, 2015

It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!). The birth of mainstream outsourcing: 2000 – 2010.

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outsourcing Customer Support Feedback Surveys 98

Callminer

JANUARY 18, 2021

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

Netomi

JANUARY 5, 2022

In 2008, Eliason, as part of the team selected to address the issues, created the Twitter account @ComcastCares and began directly responding to customer complaints. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Follow Ron on Social Media: Twitter: Ron Shevlin (@rshevlin).

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Customer Experience Customer Service Consulting Consulting 98