CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. SaaS companies are now turning to their customer success teams as client health , retention, and expansion of accounts become new priorities. Upsells is a basic form of account expansion.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. SaaS companies are now turning to their customer success teams as client health , retention, and expansion of accounts become new priorities. Upsells is a basic form of account expansion.

SaaS 71

SaaS Upselling Accountability Sales 71

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Flavio is the VP of Operations and Customer Support at DigiCert, Inc., in Information Technology from Utah Valley University and M.S.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98