Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Proactive or Reactive CX? Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

MAY 15, 2017

Customer Success seems to be the new “it” job in SaaS. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. Before becoming a Mozzer, I was an SEO Specialist providing consulting services for car dealership clients.

Sales 71

Sales Consulting Consulting SaaS 71

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). She writes for the blog of Dialer360.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Deployment : Cloud, SaaS, Web. Zendesk was founded in 2007 by three friends using an old kitchen door as a desk. Deployment : Cloud, SaaS, Web. WordPress blogs. Enterprise — Call for consultation.

CRM 42

CRM Enterprise SaaS Marketing 42