CX Journey

NOVEMBER 15, 2017

The soul is the essence or the moral force of a person, their emotional or intellectual energy. Here are some examples, taking us back to the financial crisis of 2007-2008. Image courtesy of Pixabay In business, your culture is the soul of the organization. Bad things. Take a look at Enron.

Morale 50

Morale Banking Technology Personalization 50

CX Journey

JANUARY 8, 2016

When the boat reached the bank on the other side of the river, the man jumped into the water to look for his sword in the place where he had marked the boat. But let's go with the moral of the story and work from there: everything in the world constantly changes. Of course, the boat had since moved, but the sword itself had not.

Benchmark 37

Benchmark Metrics Morale Banking 37

Netomi

JANUARY 5, 2022

He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98