Xaqt
FEBRUARY 6, 2020
Cisco acquired the company in 2007 before we fully delivered on the vision, but recent developments in the market make now the perfect time to implement. The topics de jour were web services, service orientated architectures (SOA), Computer Telephony Integration (CTI), SIP was coming of age, and analytics for the sake of analytics.
Callminer
AUGUST 1, 2017
This will improve campaign performance overall including agents’ service levels. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.
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Customer Guru
JANUARY 3, 2018
When we started the journey of Cloudnine in 2007, we did not have any great ambition of growing beyond one unit. It was always our belief that word of mouth is going to be the biggest proponent in scaling our services. From 2007, the way in which “word of mouth” can be propagated has changed with the onset of digital media.
Xaqt
JUNE 22, 2020
The innovation quagmire in the Call Center Reporting and Analytics space is rooted in three key issues: Vendor's who's contact center suites are an amalgamation of various acquisitions, such as: Cisco, Avaya, Genesys, NICE and Verint have done a poor job of providing integrated data and reporting across their own portfolios.
Callminer
OCTOBER 11, 2018
From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.
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