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How to Hire Right in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. There was no seat for neither him nor the customer at the table. Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide.

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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

He believes that communicating with people over the Internet should be as simple an in-person interaction. Additionally, supporting the largest consumer group, the well-researched, impatient digital natives looking for quick and convenient solutions and hyper-personal experiences, is challenging. Nicholas Piël. CustomerServLTD.

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Top 30 SaaS Companies in India

SmartKarrot

Found by Chandra Mohan Grover in 2006, IBSFintech is a SaaS company that offers financial solutions for managing corporate trade finance and Forex treasury. Founded by Karthi Mariappan S in 2016, Hippo Video is a CMS SaaS Company that serves as a distribution platform that creates and distributes personalized videos. IBSFintech.

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