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2006

Customer Care

Morale

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

CX Global Media

JULY 8, 2019

Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. There was no seat for neither him nor the customer at the table. Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. About Omar L.

Contact Center

Contact Center Education Coaching B2B

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

SEPTEMBER 5, 2017

Fortunately, technology is continuously evolving to mitigate previously human tasks (such as prioritization and assignation of contacts) leaving more and more operators free to deal with their most important job: speaking to customers. The most important people in this regard aren’t actually the managers – but the supervisors.

Call Center

Call Center call center software outsourcing Coaching

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

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