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How to Hire Right in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. Lance shares how he intentionally does things different than most executives with his practices, behaviors and values that enable the entire enterprise to capitalize on greater value from their contact centers. EXPERT SESSION – W.H.O.M.:

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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.