20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
Fortunately, technology is continuously evolving to mitigate previously human tasks (such as prioritization and assignation of contacts) leaving more and more operators free to deal with their most important job: speaking to customers. Your customer does not care what you get on your internal scorecard. CustomerServLTD.
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