Remove 2006 Remove call center software Remove Customer Care Remove Morale
article thumbnail

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

She has a command to write on call center software and new technologies used in contact centers. CS teams often revolve around tight-knit units, and it’s the heads of these units that have to be relied on to raise morale ahead of difficult shifts. Top Call Center Software Programs from A to Z.