article thumbnail

ParkWhiz Lines Up Talkdesk to Drive Improved Customer Experience

Talkdesk

ParkWhiz , headquartered in Chicago, was founded in 2006 with the mission to free drivers from the hassles of everyday travel by making it faster and easier for users to find, reserve and pay for parking at thousands of locations. The legacy contact center solution that Park Whiz was using lacked key reporting capabilities.

article thumbnail

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

CX Global Media

In it, you’ll be able to find out about top Contact Center Solution Providers and learn about the Contact Center Virtual Summit Boot Camp that will help you to expand your skills. Harris : Omar has been creating high-performance organizations since 2006. Agent happiness is key to customer happiness.

article thumbnail

Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

EPIC Connections

Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences. Our first real employee was hired in 2006, and our longest running client engaged us in 2008.