CX Global Media

JULY 8, 2019

The right person should not only by qualified for the specific job duties, they must be a cultural fit! We all wish to hire the best person available for the job. But too often we’re destined to fail from the start, even if we do find the best person. We all wish to hire the best person available for the job.

Contact Center 120

Contact Center Education Coaching B2B 120

Callminer

SEPTEMBER 5, 2017

But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. He believes that communicating with people over the Internet should be as simple an in-person interaction. Gene Caballero.

Call Center 140

Call Center call center software outsourcing Coaching 140

Customer Interactions

AUGUST 7, 2014

Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. He was the PCC’s organizer and lead person in the 2010, 2011 and 2012 fundraisers to fight against prostate cancer.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31