2006, Chief Customer Officer and Technology

The Financial Imperative of Best in Class Service

CSM Magazine

NOVEMBER 6, 2016

The journey to customer and revenue retention. In recent years, increasing competition and the advent of new technologies have given rise to growing customer expectations, meaning the importance of customer service in business is more important than ever. But how do we prove this? About the Author.

Chief Customer Officer

Chief Customer Officer Customer retention Customer centricity Analytics

Digital Transformation, Healthcare and the Contact Center

Altivon

SEPTEMBER 28, 2017

The webinar, titled “ Re-Tool the Contact Center for Better Patient Experience ”, presented an overview of issues facing the industry and its customers, as well as new technologies and best practices that can help address these issues. Leading off the program was Altivon’s own Frank Tersigni, Chief Customer Officer.

Healthcare

Healthcare Contact Center Chief Customer Officer Multi-channel support

Customer Contact Central

The Financial Imperative of Best in Class Service

Digital Transformation, Healthcare and the Contact Center

Webinars

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