AWS Machine Learning

MARCH 28, 2024

A number of techniques are typically used to improve the accuracy and performance of an LLM’s output, such as fine-tuning with parameter efficient fine-tuning (PEFT) , reinforcement learning from human feedback (RLHF) , and performing knowledge distillation.

Telecommunications 105

Telecommunications Healthcare Transportation Accountability 105

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Canadian Blood Services introduced Comm100 AI Chatbot with this goal: .

Customer Service 78

Customer Service Chatbots Best practices Surveys 78

Netomi

APRIL 7, 2022

To provide customers with a seamless, personalized, and connected experience, across all channels. With a strong emphasis on providing personal customer service, Gladly is a customer service platform that “treats customers like people, not tickets.” Best for retailers. What makes Gladly one of the best Zendesk alternatives?

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

Balto

AUGUST 3, 2022

Create your own user feedback survey. The older a person was, the longer they were in their job, and the higher on the corporate ladder they were, the more likely they were to view their contact center as an avenue for value creation. quotes, feedback, etc.) Quotes, feedback, etc.). Answer Choices. Responses %.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52