TeamSupport

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. 1960s-1970s: Emergence of Call Centers The concept of providing on-demand customer support began with call centers in the 1960s. One of the early pioneers in CRM software was ACT!,

Customer Support 59

Customer Support Technology CRM Chatbots 59

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Comm100

NOVEMBER 13, 2022

Today’s customer service expectations are sky-high, and companies need to do more. 99% of customers now believe that companies need to improve their service and support. So what ideas for improving customer service are most popular today? Canadian Blood Services introduced Comm100 AI Chatbot with this goal: .

Customer Service 75

Customer Service Chatbots Best practices Surveys 75

Netomi

APRIL 7, 2022

Part of the HubSpot CRM platform, Service Hub includes conversational tools, help desk automation, customer feedback surveys, reporting, and more, to provide businesses with one unified view of each customer interaction. Best for teams looking for more native CRM capabilities in their helpdesk. HubSpot Service Hub.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

JustCall

MARCH 10, 2023

CRM Integration UCaaS solutions integrate contact center software with CRM tools to streamline internal and external communication. UCaaS Use Case for Retail Businesses Quality Customer Interaction Contextual customer interaction is the key to customer satisfaction, and UCaaS paves the way.

voip 40

voip Enterprise Government Analytics 40