CX Global Media

JULY 8, 2019

Having recently hired and reconstructed hiring process for call center agents, Operations Managers, Operations Directors, and HR Managers, Best Practices in Contact Center Hiring is relevant for everyone in the customer care industry. We all wish to hire the best person available for the job. About Omar L. About Omar L.

Contact Center 120

Contact Center Education Coaching B2B 120

Customer Interactions

AUGUST 7, 2014

Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. She has personally become involved in supporting non-profit causes, and encourages her staff to do so as well.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31

Callminer

SEPTEMBER 5, 2017

But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. He believes that communicating with people over the Internet should be as simple an in-person interaction. Gene Caballero.

Call Center 140

Call Center call center software outsourcing Coaching 140