Beyond Philosophy

JUNE 4, 2015

They included CarMax, BMW, Costco, Harley-Davidson, IKEA, JetBlue, Johnson & Johnson, New Balance, Patagonia, Timberland, Trader Joe’s, UPS, Wegmans, and Southwest Airlines. In the book, they have identified about 30 companies, from multiple industries, that met their criteria.

Airlines 360

Airlines Marketing Enterprise Advertising 360

The Petrova Experience

DECEMBER 8, 2022

” Driven by human-centered standards, these companies “ returned 1,026% for investors over ten years ending in June 30, 2006, compared to 122% for the S&P 500.”. That ROI figure firmly places customer experience in the need-to-have, rather than nice-to-have category. ” Keep in mind, price premium is not arbitrary.

Customer Experience 105

Customer Experience Self service Airlines Technology 105

GetFeedback

JANUARY 12, 2020

But what about customer requests that, if implemented, would undermine the brand promise? Say you fly on Southwest Airlines and don’t care for their A/B/C boarding scheme with no assigned seats. airline, which has a more than a four-decade record of leading the U.S. Some call it a “ cattle call.” About the guest author.

Journey mapping 88

Journey mapping Airlines Feedback Customer Experience 88

ijgolding

FEBRUARY 9, 2016

They reported in 2006 in the Proceedings of the National Academy of Sciences USA that elephants, like the other mammals in that exclusive circle, are the only animals known to recognize their reflections in a mirror. I flew to Madrid with Ryanair – not my favourite airline. I am writing this blog post in Madrid.

Surveys 65

Surveys Airlines Customer centricity Customer Experience 65