Bill Quiseng

MAY 8, 2017

This is especially true with customer relationship management (CRM), an area that businesses were smart to pay attention to 30 years ago in 1987—and can no longer afford to ignore in today’s competitive environment. Social media accounts might be inaccurate or outdated. Oh, and don’t forget the infamous rolodex, the original CRM.

CRM 98

CRM Analytics Technology Education 98

ChurnZero

DECEMBER 17, 2018

ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn, expand their current accounts, increase product adoption, and optimize the overall customer experience. Since 2006, HubSpot has been on a mission to make the world more inbound. HubSpot is a leading growth platform.

CRM 53

CRM Accountability Marketing Personalization 53

Comm100

NOVEMBER 23, 2020

And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. Founded in 2006 at MIT, Hubspot was created to help give businesses access to inbound marketing tools. Founded in 1999, Salesforce is one of the best-known CRM solutions, and is a pioneer in cloud-based CRMs.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Comm100

NOVEMBER 13, 2022

This includes basic customer demographic details such as geographic location and account information but can also reveal much more. Founded: 2006. Service Hub is designed to be easy to use and connect with HubSpot’s CRM platform to provide more authentic service that puts the customer first. Founded: 1996.

Customer Service 75

Customer Service Chatbots Best practices Surveys 75