2005 Examples Interactive Voice Response Metrics 
Xaqt
FEBRUARY 6, 2020
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" Let’s use a stereotypical call center as an example. technologies were first emerging.
Talkdesk
MAY 7, 2015
What’s more, the number of workers telecommuting several days a week has increased by almost 80 percent between 2005 and 2012, according to Global Workplace Analytics. By having instant messaging and presence technology, for example, your agents can communicate in real-time. In fact, in 2015, 1.3
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Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. Jeff Greenfield.
SharpenCX
JUNE 16, 2020
Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. For example, 63% of women who strongly agree they have a best friend at work report feeling engaged versus only 29% of women who don’t have a friend at work. Let’s look at one example — schedule forecasting.
Comm100
FEBRUARY 13, 2018
In 2005, Bain & Company surveyed 362 firms. For example, a common trend is the creation of Knowledge Bases (KBs) and self-service portals. Discover the latest customer service trends and live chat metrics to inform your CX and online sales strategy. Are You as Delightful as You Think? Download Now.
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