CX Accelerator

MAY 25, 2022

Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. You can’t find the answer in the knowledge base on the company website, instruction book or the FAQs. Before a customer can reach out to get support, there needs to be communication channels in place.

Customer Support 316

Customer Support Wait times Self service Best practices 316

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

Contact Center 116

Contact Center Technology Self service Call Center 116

Nicereply

DECEMBER 22, 2020

Go the extra mile for your customers during this busy time, and a more positive CSAT score will be your well-deserved reward. CSAT score is one of the main ways that customer support teams can measure their success. Your customers have chosen you over all the others so they expect to be rewarded. More pressure to perform.

Wait times 59

Wait times Consulting Consulting Morale 59

Comm100

FEBRUARY 13, 2018

Let’s explore the reasons why customer delight doesn’t always ensure customer loyalty, and what strategies you can use instead. The way a company perceives itself and its initiatives are usually worlds apart from the views of their customers. In 2005, Bain & Company surveyed 362 firms. What Should You Do Instead?

Multichannel 41

Multichannel Benchmark Journey mapping Call Center 41

Callminer

AUGUST 1, 2017

Scott Nazareth, a University of Toronto Graduate, Licensed Mortgage Professional, and CEO of Loanerr , started his sales career at Optima Communications, a third-party contact center based in Downtown Toronto working for clients like American Express, Scotiabank, CAA, and Canada Life. “ Markus Linder. markuslinder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Comm100

AUGUST 23, 2018

The ecommerce giant is famous for the “ Amazon Effect ,” which describes the immense role that the company’s industry-leading customer service has played in shaping customer expectations over the years. The main way Amazon has done – and continues to do – this is through its Prime membership service.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40