Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
Comm100
FEBRUARY 13, 2018
Let’s explore the reasons why customer delight doesn’t always ensure customer loyalty, and what strategies you can use instead. The way a company perceives itself and its initiatives are usually worlds apart from the views of their customers. In 2005, Bain & Company surveyed 362 firms. Download Now.
Vistio
AUGUST 9, 2021
In 2005, built a group of companies. So, throughout your long career in the industry, what are the main pain points you’ve seen regarding contact center technology, specifically the technology used to aid in customer service by the agents? And that caused a lot of confusion, and it did for 30 years or 40 years.
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