The Evolution of the Contact Center and Process Evaluation with Rod Jones
Vistio
AUGUST 9, 2021
In 2005, built a group of companies. So, throughout your long career in the industry, what are the main pain points you’ve seen regarding contact center technology, specifically the technology used to aid in customer service by the agents? And that caused a lot of confusion, and it did for 30 years or 40 years.
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