Micah Solomon
OCTOBER 9, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Train your employees to handle unhappy customers–and to win them back when things go wrong. And so forth.
Customer Service Life
DECEMBER 18, 2018
We’re moving faster than ever before to make the customer experience WOW-tastic. Customer service agents are expected to turn into an octopus by growing 8 arms to handle all the different contact points, quickly respond to chats, SMS, social media, phone calls and emails. Can you relate? Engage in active listening.
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Customer Service Life
APRIL 30, 2019
I sometimes look in the mirror and the story I tell myself is: Who am I to stand up in front of this audience of experts and talk about wellness in customer service workplaces? I’ve been working in customer service since 2005. I’m a certified health coach. I know my ish. Dang that imposter syndrome!
Toister Performance Solutions
MAY 5, 2022
Today's customers are increasingly unhappy. The American Customer Satisfaction Index has steadily declined for the past four years. By the end of 2021, it had reached its lowest point since 2005. You have to repeat your story three times when calling customer service. Service failures are rampant.
ProProfs Blog
DECEMBER 23, 2019
Not only did they accept the return but they arranged for the shoes to be shipped at zero cost to the customer. Wouldn’t you say that this is customer service with a human touch? This is a perfect example of how a customer centric organization works and create bonds with the customer that lasts a lifetime.
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