Micah Solomon

OCTOBER 9, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Train your employees to handle unhappy customers–and to win them back when things go wrong.

Customer Experience 264

Customer Experience Customer Service Consulting Consulting 264

Toister Performance Solutions

MAY 5, 2022

By the end of 2021, it had reached its lowest point since 2005. Over 1,500 consumers across the United States were asked about their experiences with companies. The results point to three ways that companies can immediately improve their customer experience. #1 Service failures are rampant. Email Address.

Customer Experience 62

Customer Experience Transportation Airlines Surveys 62

Customer Service Life

DECEMBER 18, 2018

We’re moving faster than ever before to make the customer experience WOW-tastic. Customer service agents are expected to turn into an octopus by growing 8 arms to handle all the different contact points, quickly respond to chats, SMS, social media, phone calls and emails. Can you relate? Engage in active listening.

Contact Center 103

Contact Center Personalization Coaching Customer Service 103

ProProfs Blog

DECEMBER 23, 2019

Are you just hearing or actively listening to what your customers are saying? Customer experience metrics have penetrated most organizations. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144