ProProfs Blog

DECEMBER 23, 2019

You might have a hard time believing, but the most effective solution is building a customer centric organization. . But what is customer centricity ? Maybe a couple of customer surveys. For decades, companies of all sizes across the globe have been working on their customer centric business strategy.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Beyond Philosophy

NOVEMBER 28, 2017

Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. 5) Recognize that company and product/service image and reputation are integral to customer perception of value. Some additional stats: We have asked approximately 4.5

B2C 207

B2C Banking B2B Customer advocacy 207

Lumoa

JANUARY 23, 2018

The analysis can e.g. reveal that in March 35% of the feedback was about your customer service personnel and 70% of that feedback was positive. A study done in London School of Economics in 2005 found that 7 point NPS increase led to an average 1% revenue increase. This can make you save in customer support and repair costs.

Analytics 121

Analytics Feedback Metrics Customer Experience 121