Beyond Philosophy

JUNE 16, 2022

As you might know, my podcast does an “I’m in a Pickle” feature where business people send in their business problems with customer strategy for our consult. Unfortunately, this feeling of checking a box with customer feedback and then ignoring results is a significant part of the corporate culture.

Customer centricity 195

Customer centricity Education Consulting Consulting 195

Callminer

AUGUST 1, 2017

Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. They don’t do anything else except maybe monitor a few calls and give some feedback.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

C Space

JULY 7, 2020

In a blog post last week, Facebook said this, plus earlier announced changes, such as its intention to label “newsworthy content” it would otherwise take down for violating its policies, was a “direct result of feedback from the civil rights community collected through our civil rights audit.” It’s unclear as to how long the audit might take.

Advertising 52

Advertising Consulting Consulting Surveys 52

inmoment

MARCH 9, 2020

Leiter is chairman of Leiter & Company, a strategy consulting and investment firm, and a distinguished strategy fellow at The Conference Board. Even worse, our self-service world assumes customers can independently follow instructions and complete tasks — despite huge variations in intellect, education, health and wealth.

Customer Experience 52

Customer Experience Self service Engineering Telecommunications 52