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Why Too Many Organizations Do Not Take Customer Complaints Seriously

Beyond Philosophy

As you might know, my podcast does an “I’m in a Pickle” feature where business people send in their business problems with customer strategy for our consult. Unfortunately, this feeling of checking a box with customer feedback and then ignoring results is a significant part of the corporate culture.

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The Best Natural Language Processing (NLP) Solutions Providers

CSM Magazine

Addepto is one of the top data science and AI consulting companies operating in over 12 countries. In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development.

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Why Managing Customer Emotions Is Even More Than You Think

Enghouse Interactive

Back in 2005 we conducted research with London Business School to identify the 20 emotions that drive or destroy value. As the Founder & CEO of Beyond Philosophy LLC his customer experience consulting company has been recognised by the Financial Times as ‘one of the leading management consultancies for the last three years in a row.

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The Growing Importance of User-Centric Design: A Q&A With Susan Hura, Director of Conversational Design Services

Interactions

From academia to consulting, she has been helping both individuals and companies realize the value of conversational solutions for over 20 years. In 2005, I started working as an independent consultant, doing both conversational design and evaluations, including usability testing and user research.

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Are You Experienced Enough in Customer Experience #INFOGRAPHIC

Win the Customer

Bain & Company organized an infographic based on research data conducted by the consultancy group demonstrating the critical impact of customer loyalty and the key drivers of what customer consider an effective customer experience from a service provider. Are You Experienced Enough in Customer Experience?

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Beyond Philosophy - Untitled Article

Beyond Philosophy

Zhecho Dobrev , Senior Consultant at Beyond Philosophy for 13 years, Customer Experience and Behavior Science Consultant and Trainer, and, now, Author of The Big Miss: How Organizations Overlook the Value of Emotions, digested all that data and wrote a book about it. The post appeared first on CX Consulting.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. James Pollard. theadvisorcoach.