Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Call Center Weekly

MAY 2, 2018

Match expectations with compensation: We all want our partners to have the latest and greatest tools and expect them to operate at world-class service levels. Since 2005 I have led Callzilla , an outsourced contact center providing customer care and customer acquisition to top brands.

outsourcing 198

outsourcing Contact Center Customer Care Service level 198

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated. Rewind it Back Let's take a look back to 2005 when "Web 2.0"

Contact Center 52

Contact Center Enterprise Call Center APIs 52

JustCall

MARCH 16, 2021

The Deloitte Technology Fast 50 India program was launched in 2005. An easily scalable call center software for businesses, JustCall lets you set up your call center in seconds. Comprehensive Call Analytics Dashboard. Previously, JustCall ranked 5th in 2019 Deloitte Technology Fast 50.

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

Xaqt

JUNE 22, 2020

From frontline supervisors to executive leadership, reporting is the lifeblood of call center operations and the window into Customer Experience. This leaves call center management to either figure it out on their own or invest in expensive data integration projects and BI tools such as Tableau or Microsoft Power BI.

Call Center 52

Call Center Contact Center Analytics Engineering 52

Quiq

NOVEMBER 9, 2022

Effective call center strategies are essential to running a contact center. It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). That is, you can’t see just how cluttered the contact center has become. Streamline your current system.

Call Center 87

Call Center Chatbots Contact Center Surveys 87