Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NameShouts

AUGUST 16, 2019

Discussed in an article in the New Yorker , recent research suggests that our names can impact our grades in school, profession, who we marry, where we live… the list goes on. For crying out loud: singer and businesswoman Rihanna has been active since 2005, but we only recently started pronouncing her name right!

Scripts 77

Scripts Surveys 77

ProProfs Blog

DECEMBER 23, 2019

Maybe a couple of customer surveys. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Popular & poorly rated articles. Their feedback towards the services they received via your operators through post-chat survey form.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

TechSee

DECEMBER 5, 2017

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?”

Contact Center 116

Contact Center Technology Self service Call Center 116