Callminer

AUGUST 1, 2017

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

OCTOBER 10, 2023

An asynchronous FL server immediately updates the global model after a local model is received from a client, thereby reducing the waiting time and improving training efficiency. Federated analytics – Federated analytics provides statistical measurements of distributed datasets without violating privacy requirements.

Healthcare 90

Healthcare Telecommunications Analytics Wireless 90

TechSee

DECEMBER 5, 2017

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. Nanorep is a provider of self-service, virtual customer assistants, and smart bot solutions for customer service.

Contact Center 116

Contact Center Technology Self service Call Center 116