JustCall

MARCH 16, 2021

The Deloitte Technology Fast 50 India program was launched in 2005. Comprehensive Call Analytics Dashboard. JustCall has an exhaustive analytics dashboard. JustCall users can view live call activity, call analytics, service level analytics, number & team analytics, and a lot more!

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Callminer

AUGUST 1, 2017

This will improve campaign performance overall including agents’ service levels. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. If a QA person is responsible for delivering coaching/feedback, it can be time-consuming. Markus Linder. markuslinder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334