2005 Analytics Feedback Technical Support 
TechSee
DECEMBER 5, 2017
Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. Customers appreciate: The feeling that their feedback is important and acted upon.
Callminer
AUGUST 1, 2017
They don’t do anything else except maybe monitor a few calls and give some feedback. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Agents can also send feedback directly to script authors to further improve processes. Feedback loops are imperative to success.
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