Remove 2005 Remove Analytics Remove Blog Remove Wait times
article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. She writes for the blog of Dialer360. Nabahat Shanza. nabahatShanzA. Markus Linder.

article thumbnail

Reinventing a cloud-native federated learning architecture on AWS

AWS Machine Learning

In this blog, you will learn to build a cloud-native FL architecture on AWS. An asynchronous FL server immediately updates the global model after a local model is received from a client, thereby reducing the waiting time and improving training efficiency. She holds 30+ patents and has co-authored 100+ journal/conference papers.