25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. She writes for the blog of Dialer360. Nabahat Shanza. nabahatShanzA. Markus Linder.
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