AWS Machine Learning

MARCH 30, 2023

You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. On the campaign ( trending-now-campaign ) Personalization API tab, choose Get recommendations. The code to perform the mapping is provided in the attached notebook.

Personalization 83

Personalization APIs Accountability Engineering 83

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Xaqt

JUNE 22, 2020

The innovation quagmire in the Call Center Reporting and Analytics space is rooted in three key issues: Vendor's who's contact center suites are an amalgamation of various acquisitions, such as: Cisco, Avaya, Genesys, NICE and Verint have done a poor job of providing integrated data and reporting across their own portfolios.

Call Center 52

Call Center Contact Center Analytics Engineering 52

Vistio

AUGUST 9, 2021

In 2005, built a group of companies. And very often, they are old, ancient, inappropriate, and not been re-engineered for a long time. Today, with web books and other very easy-to-use devices and APIs, it’s a lot easier. Then into the 90s, I built and ran what I think was South Africa’s first BPO business.

Contact Center 52

Contact Center Consulting Consulting Call Center 52