Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Cisco acquired the company in 2007 before we fully delivered on the vision, but recent developments in the market make now the perfect time to implement.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Xaqt

JUNE 22, 2020

From frontline supervisors to executive leadership, reporting is the lifeblood of call center operations and the window into Customer Experience. Cisco is not alone in this strategy, as most contact center vendors fail to support data from third-party systems leaving call center managers to manually combine their data.

Call Center 52

Call Center Contact Center Analytics Engineering 52

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Founded in: 2007. Founded in: 2005. Founded in: 2005. Founded in: 2007. Founder (s): Arash Ferdowsi, Drew Houston.

SaaS 10

SaaS Finance Advertising Engineering 10