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Part 2: B2B Customer Support Transformation Imperatives

TeamSupport

JANUARY 20, 2021

Support is making the transition from a reactive transactional model to a more proactive and preventive posture. It is imperative that Support must go beyond simply meeting demand and go further to deliver enhanced customer value. Technology tools such as TeamSupport’s proprietary Customer Distress Index ® (CDI) make it easy.

Customer Support 81
Customer Support B2B Technical Support Accountability 81
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004. To spur critical thinking about customer feedback and customer service, Martha leads nationally recognized conference sessions and workshops.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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