TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.

B2B 81

B2B Customer Support SaaS Strategic Value 81

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

TeamSupport

NOVEMBER 11, 2020

About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. Learn more at servicexrg.com.

Customer Support 98

Customer Support Coaching Engineering Education 98

TeamSupport

NOVEMBER 10, 2020

Remember, the goal is to develop service programs that lead the customer on a journey to successfully achieving their desired outcomes. The quicker all users in your B2B customers’ support organization adopt your product and use it to its full benefit, the more likely they will become your champions rather than just contacts.].

Customer Support 59

Customer Support B2B Coaching Education 59

Netomi

JANUARY 5, 2022

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. She has served clients as an independent consulting partner since 2004. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Kayako

FEBRUARY 18, 2016

That kind of customer support drives real advocacy. When you work on that front line with your customers, if you go the extra mile for support, you really start to learn what customers are looking for and what they’re thinking. He tells a story about the 2004 Olympic diving final.

Sales 55

Sales Feedback Coaching Customer retention 55