2004 Blog Consulting Contact Center 
Fonolo
FEBRUARY 9, 2023
In the world of contact center metrics, service level has always held a special place. Its origins go back over five decades, to the earliest days of call centers. Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA. What is the Purpose of Service Levels?
Netomi
JANUARY 5, 2022
He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Proactive or Reactive CX? Arie Goldshlager.
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Avaya
JANUARY 24, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.
ijgolding
MARCH 20, 2018
In pledging to my campaign, five wonderful people were rewarded with an interview feature on my blog – what you are reading is the third of the five (you can read the first – an interview with James Dodkins – here ; and the second with Chris Brown – here ). I started EarlyBridge in 2004.
Fonolo
JUNE 9, 2014
In the world of contact center metrics, “service level” has always held a special place. Its origins go back over 5 decades, to the earliest days of call centers. Call center service levels are, broadly speaking, a commitment to a particular average speed of answer, or ASA. bpos #contactcenters… Click To Tweet.
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