Beyond Philosophy

MAY 8, 2019

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. It was a tough audience.

Construction 389

Construction Customer emotions Consulting Consulting 389

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Proactive or Reactive CX? Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

FEBRUARY 9, 2023

With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation. Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. For a walk-through on that kind of analysis, check out this blog post.

Service level 142

Service level Call Center Abandon rate Metrics 142

Fonolo

JUNE 9, 2014

With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation. With so much riding on this metric, it's shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation. ” – 2019.

Service level 96

Service level Call Center Abandon rate Metrics 96