Beyond Philosophy

MAY 8, 2019

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. It was a tough audience.

Construction 389

Construction Customer emotions Consulting Consulting 389

Fonolo

FEBRUARY 9, 2023

Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. For a walk-through on that kind of analysis, check out this blog post. Another approach to take is to look at the standards guides published by COPC which some in the industry use as benchmarks.

Service level 142

Service level Call Center Abandon rate Metrics 142

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. She has served clients as an independent consulting partner since 2004. Adam understands the impact that customer experience can have on the bottom line.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

JUNE 9, 2014

Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Ways to meet your agreed service level — 80/20 or not — is for another blog. Another approach to take is to look at the standards guides published by COPC which some in the industry use as benchmarks. ” – 2019.

Service level 96

Service level Call Center Abandon rate Metrics 96